Multi Collagen Protein Powder, Grass-Fed, All-in-One Blend

At ibeautistore.com, we are committed to ensuring your satisfaction with our products. If you are not completely satisfied with your purchase, we are here to help. Please review our return policy below.

Returns

• Eligibility: You have 30 days from the date of purchase to return an item.
• Condition: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
• Non-returnable Items: Certain items cannot be returned, including:
  • Some health and personal care items

Return Process

1. Request a Return: To initiate a return, please contact our customer service team at support@ibeautistore.com with your order number and reason for the return.
2. Return Authorization: Once your return request is approved, we will provide you with a return authorization number and instructions on how to send your item back.
3. Shipping: Pack the item securely in its original packaging and include your return authorization number. Ship the item to the address provided in the return instructions.

Refunds

• Processing: Once we receive your return, we will inspect the item and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 days.
• Partial Refunds: Partial refunds may be granted for items that are not in their original condition, are damaged, or have missing parts for reasons not due to our error.
• Late or Missing Refunds: If you haven’t received a refund within 7 days, please check your bank account again, then contact your credit card company. If you still have not received your refund, please contact us at support@ibeautistore.com.

Exchanges

• Defective or Damaged Items: We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at support@ibeautistore.com.

Return Shipping

• Cost: Customers are responsible for paying the return shipping costs unless the return is due to our error.
• Shipping Label: If the return is due to our error, we will provide a prepaid shipping label.
• Non-refundable Shipping Costs: Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

For any questions or concerns regarding returns, please contact our customer service team:

• Email: support@ibeautistore.com
• Phone: +1 3478355804