At ibeautistore.com, we are committed to ensuring your satisfaction with our products. If you are not completely satisfied with your purchase, we are here to help. Please review our return policy below.
Returns
- Eligibility: You have 30 days from the date of purchase to return an item.
- Condition: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Non-returnable Items: Certain items cannot be returned, including:
- Gift cards
- Downloadable software products
- Some health and personal care items
Return Process
- Request a Return: To initiate a return, please contact our customer service team at support@ibeautistore.com with your order number and reason for the return.
- Return Authorization: Once your return request is approved, we will provide you with a return authorization number and instructions on how to send your item back.
- Shipping: Pack the item securely in its original packaging and include your return authorization number. Ship the item to the address provided in the return instructions.
Refunds
- Processing: Once we receive your return, we will inspect the item and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 days.
- Partial Refunds: Partial refunds may be granted for items that are not in their original condition, are damaged, or have missing parts for reasons not due to our error.
- Late or Missing Refunds: If you haven’t received a refund within 7 days, please check your bank account again, then contact your credit card company. If you still have not received your refund, please contact us at support@ibeautistore.com.
Exchanges
- Defective or Damaged Items: We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at support@ibeautistore.com.
Return Shipping
- Cost: Customers are responsible for paying the return shipping costs unless the return is due to our error.
- Shipping Label: If the return is due to our error, we will provide a prepaid shipping label.
- Non-refundable Shipping Costs: Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
For any questions or concerns regarding returns, please contact our customer service team:
- Email: support@ibeautistore.com
- Phone: +1 3478355804