Velourine 2Pcs Stimulating Scalp and Hair Balm, Shea Butter and Mango Butter Blend

Welcome to our store! We strive to provide the best shipping options for your order no matter where you live. Below is our detailed shipping policy.

Order Processing

Processing Time: All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.

Order Confirmation: After placing an order, you will receive a confirmation email. Please review the details to ensure accuracy.

Shipping Rates & Delivery Estimates

Shipping Rates: We provide free shipping within US.

Delivery Estimates:

Standard Shipping: 5-7 business days

Note: Delivery times may vary depending on your location and the carrier’s operational policies.

Free Shipping

Eligibility: Free standard shipping on orders.

Regions: Available only for orders within US.

Shipment Confirmation & Order Tracking

Shipment Confirmation: Once your order is shipped, you will receive a confirmation email with a tracking number.

Order Tracking: Track your order using the link provided in the email or by logging into your account on our website.

International Shipping

Availability: We currently ship to USA, Canada. If your country is not listed, please contact us.

Customs, Duties, and Taxes:  We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility.

Shipping Restrictions

P.O. Boxes: We do not ship to P.O. Boxes.

APO/FPO Addresses: We ship to APO/FPO addresses, but delivery times may be longer.

Delays & Issues

Delays: ibeautistore.com is not responsible for delays caused by the carrier, customs clearance, or other unforeseen factors.

Lost or Damaged Shipments: If your order is lost or arrives damaged, contact us immediately. We will work with the carrier to resolve the issue.

Return Shipping

Returns: For information about returns, please visit our Return Policy page.

Return Shipping Costs: Customers are responsible for return shipping costs unless the return is due to an error on our part.

Contact Us

For any shipping-related inquiries, please reach out to our customer service team:

Email: support@ibeautistore.com

Phone: +1 347-835-5804

Address: 30 N GOULD ST STE 4081 SHERIDAN,WY 82801

At ibeautistore.com, we are committed to ensuring your satisfaction with our products. If you are not completely satisfied with your purchase, we are here to help. Please review our return policy below.

Returns

• Eligibility: You have 30 days from the date of purchase to return an item.
• Condition: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
• Non-returnable Items: Certain items cannot be returned, including:
  • Some health and personal care items

Return Process

1. Request a Return: To initiate a return, please contact our customer service team at support@ibeautistore.com with your order number and reason for the return.
2. Return Authorization: Once your return request is approved, we will provide you with a return authorization number and instructions on how to send your item back.
3. Shipping: Pack the item securely in its original packaging and include your return authorization number. Ship the item to the address provided in the return instructions.

Refunds

• Processing: Once we receive your return, we will inspect the item and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 days.
• Partial Refunds: Partial refunds may be granted for items that are not in their original condition, are damaged, or have missing parts for reasons not due to our error.
• Late or Missing Refunds: If you haven’t received a refund within 7 days, please check your bank account again, then contact your credit card company. If you still have not received your refund, please contact us at support@ibeautistore.com.

Exchanges

• Defective or Damaged Items: We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at support@ibeautistore.com.

Return Shipping

• Cost: Customers are responsible for paying the return shipping costs unless the return is due to our error.
• Shipping Label: If the return is due to our error, we will provide a prepaid shipping label.
• Non-refundable Shipping Costs: Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

For any questions or concerns regarding returns, please contact our customer service team:

• Email: support@ibeautistore.com
• Phone: +1 3478355804